Terms and Conditions for Digiline Cloud

Effective Date January 01, 2025
Last Updated March 21, 2025

1️⃣ Introduction

Welcome to Digiline Cloud (Pvt) Ltd! These Terms & Conditions govern your use of our website (digiline.lk) and the services we provide, including web development, SEO, digital marketing, social media management, graphic design, and commercial photography/videography.

By accessing our website or using our services, you agree to these terms. If you do not agree, please discontinue use.

2️⃣ Definitions

  • “Company,” “We,” “Us,” or “Our” refers to Digiline Cloud (Pvt) Ltd.
  • “Client,” “You,” or “Your” refers to any individual, company, or entity using our services.
  • “Services” include web development, SEO, digital marketing, social media management, branding, and related digital solutions.
  • “Agreement” refers to these Terms & Conditions.

3️⃣ Services & Scope of Work

📌 Digiline Cloud provides the following digital services:
✅ Web Design & Development – Custom-built websites tailored to your business needs.
✅ Search Engine Optimization (SEO) – Strategies to improve rankings and traffic.
✅ Social Media Management – Content creation, advertising, and audience engagement.
✅ Graphic Design & Branding – Logos, marketing materials, and digital assets.
✅ Commercial Photography & Videography – Professional visuals for marketing campaigns.

📌 Project Deliverables & Timelines

  • All project timelines are estimated and subject to revisions based on client requirements.
  • We are not responsible for delays caused by late content submission or third-party approvals.

📌 Client Responsibilities

  • Clients must provide all necessary content, branding materials, and access credentials required to complete the project.
  • Clients must review and approve deliverables within agreed timelines to avoid delays.

📌 Revisions & Modifications

  • Each service includes limited rounds of revisions (as stated in the service agreement).
  • Additional revisions or changes outside the agreed scope may be subject to extra charges.

4️⃣ Payments & Pricing

📌 Payment Terms

  • All services are billed upfront or according to the agreed project milestones.
  • Website development projects require a 50% upfront deposit, with the balance due upon completion.
  • SEO, social media, and ongoing services may be billed monthly or quarterly.

📌 Late Payments & Non-Payment

  • Failure to make timely payments may result in service suspension or project termination.
  • Late payments may incur a penalty fee of 5% per month on the overdue balance.

📌 Refund Policy

  • Refunds are not provided for services already rendered.
  • If a project is canceled before work begins, a partial refund may be issued (minus administrative fees).
  • SEO and digital marketing services are non-refundable due to the nature of the work.

📌 Currency & Taxation

  • All payments must be made in Sri Lankan Rupees (LKR) or USD (for international clients).
  • Prices are exclusive of government taxes, which may apply depending on the service.

5️⃣ Intellectual Property & Ownership

📌 Website & Design Ownership

  • Upon full payment, clients receive full rights to the final website and design assets.
  • We may use project work in our portfolio for promotional purposes unless otherwise agreed.

📌 Third-Party Licenses

  • If the project includes licensed software, stock images, or third-party plugins, ownership remains with the respective provider.

📌 SEO & Digital Marketing Content

  • SEO and marketing content created for the client remains the property of Digiline Cloud until full payment is made.

6️⃣ Service Warranties & Disclaimers

📌 Website Development & Performance

  • We guarantee that all websites will be developed according to industry standards.
  • However, we do not guarantee specific SEO rankings, traffic increases, or conversion rates.

📌 SEO & Digital Marketing Results

  • SEO and digital marketing results depend on various external factors (Google algorithms, competition, market changes, etc.).
  • We cannot guarantee immediate results, but we follow best practices to achieve growth over time.

📌 Liability Limitations

  • Digiline Cloud is not liable for any loss of revenue, damages, or technical failures resulting from third-party platforms (Google, social media, hosting providers).
  • We do not provide legal compliance services—clients must ensure their website meets GDPR, CCPA, or local data protection laws.

7️⃣ Confidentiality & Data Protection

📌 Client Data & Security

  • We will not share or sell client data, login credentials, or sensitive information with third parties.
  • All data is stored securely and accessed only by authorized personnel.

📌 NDA & Confidentiality Agreements

  • If required, a Non-Disclosure Agreement (NDA) can be signed for confidential projects.

8️⃣ Termination of Services

📌 Mutual Termination

  • Either party may terminate the contract with written notice of at least 14 days.

📌 Service Suspension

  • Digiline Cloud reserves the right to suspend services due to non-payment, breach of contract, or inappropriate behavior.

📌 No Refund Upon Termination

  • If the client terminates the contract, all payments made are non-refundable.

9️⃣ Governing Law & Dispute Resolution

📌 Legal Jurisdiction

  • These Terms & Conditions are governed by the laws of Sri Lanka.

📌 Dispute Resolution

  • Any disputes shall first be resolved amicably. If unresolved, the matter may be taken to arbitration in Sri Lanka.

🔟 Changes to These Terms & Conditions

Digiline Cloud reserves the right to update these Terms & Conditions. Any changes will be posted on this page, and continued use of services constitutes acceptance of the updated terms.

📞 Contact Us

For any inquiries regarding these Terms & Conditions, contact us:

📍 Digiline Cloud (Pvt) Ltd
📧 Email: info@digiline.lk
🌐 Website: digiline.lk
📞 Phone: +94 71 921 2200